Made-to-order products
Every THR3ADS product is prepared specifically for the order placed. Because of this, we cannot accept returns or exchanges for change of mind, incorrect size selection or unwanted items. Please review product details and size guides before ordering.
Damaged, defective or incorrect items
If your order arrives damaged, defective, misprinted or incorrect, email thr3adsclothing@gmail.com within 7 days of delivery. Include your order number, a description of the issue and clear photos of the item and packaging.
Approved claims will be resolved with an appropriate replacement or refund. Do not mail an item back unless return instructions are provided; unauthorized returns might not be accepted.
Lost orders
If tracking suggests an order is lost in transit, contact us promptly with your order number. We will investigate with the fulfillment and shipping partners and provide the appropriate resolution when the claim is approved.
Changes and cancellations
Orders move into production quickly. Changes and cancellations are only possible before production begins. Contact us immediately after placing your order, but please understand that cancellation cannot be guaranteed.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.