Made-to-order products
THR3ADS products are prepared specifically for the order placed. We do not accept returns or exchanges for change of mind, incorrect size selection, unwanted items, or other customer ordering mistakes after production begins. Please review product details and our Fit & Size Guide before ordering.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, email thr3adsclothing@gmail.com as soon as possible. For the fastest review, contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos or video.
Approved claims will be resolved with an appropriate replacement or refund. Do not mail an item back unless return instructions are provided; unauthorized returns may not be accepted.
Lost packages
If tracking indicates that a package may be lost in transit, contact us promptly with your order number. We will work with the fulfillment and shipping partners to review the shipment and determine the appropriate resolution.
Changes and cancellations
Orders move into production quickly. Contact us immediately after placing an order if you need to request a cancellation. Tapstitch states that product changes are not available after submission and orders cannot be canceled once they enter production. Shipping-information changes have separate eligibility limits and are not guaranteed.
Refund timing
Approved refunds are issued to the original payment method. Processing time after approval depends on the payment provider or financial institution.